Warranty / RMA Form

Warranty

Emergency & Exit

Any component of our emergency or exit lighting products that fails due to a manufacturing defect will be replaced at no

cost within 5 years of the invoice date. Replacement will be for the failed component or a new unit at EELP’s discretion.

All defective units are subject to manufacture testing. Should any failed units be found defective from misuse, improper

installation, or faulty wiring, the customer will be charged for the replacement. Under no circumstances will EELP be

responsible for back charges of any kind, including, without limitation, labor charges, equipment rental fees or late

penalties unless prior approval has been given. To activate the warranty, the product must be installed and maintained

properly. The batteries must be placed in service and fully charged within 9 months of invoice date. Damaged products

must be reported to EELP, in writing, within 10 days of the invoice date.

INVERTERS

EELP shall warranty all inverter systems against defects in materials and workmanship for 1 year. The warranty shall

cover all parts for 1 year. With optional start-up provided by an EELP authorized technician, onsite warranty shall be

covered for one year. Maintenance contract packages and extended warranties are also be available.

*This warranty statement supersedes all previous warranties (041409)*

Download Warranty PDF

Return Material Policy

Return of Non-Defective Product
Upon request, a Return Material Authorization (RMA) will be issued up to 30 days from date of shipment on all non-defective product and is subject to a 30% restocking charge. Only standard items in our current product line are returnable. Special orders and discontinued merchandise are non-returnable.

All products must be returned within 15 days of the date of issuance of the RMA. A copy of the RMA must accompany the shipment. Products must be returned in the original factory sealed cartons in saleable condition. All material returned is subject to inspection and any unsaleable or damaged merchandise will be credited at salvage value or less costs of repair. EELP reserves the right to issue credit at prices prevailing at time of shipment, or time of return, whichever is lower, less the 30% restocking charge.

Return of Defective Product
All returned goods must be accompanied by an RMA issued by EELP. Upon receipt, if product(s) are within the five year warranty period, and EELP inspection determined that a defect in material or workmanship is the cause of the problem, EELP will either repair or replace the product at no charge and will return the product freight prepaid. If the product is capable of repair, it will be repaired rather than replaced.

When requesting an RMA, please be sure to include:

	Original Purchase Order Number
	Catalog Number and Quantity to be Returned
	Reason for Return

Return Material Authorization (RMA) Form
Please use the following link to download the RMA form (MS Word Format). Then complete the RMA form and fax it to the fax number shown on the form.

	RMA Form in MS Word Format
	RMA Form in PDF Format

Feel free to contact us if you have any problems or questions.