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Warranty
Emergency & Exit
Any component of our emergency or exit lighting products
that fails due to a
manufacturing defect will be replaced at no cost within 5 years of the
purchase date. Replacement will be for the failed component or a new unit
at
EELP's discretion. All defective units are subject to manufacture testing.
Should any failed units be found defective from misuse, improper voltage,
or
faulty wiring, the customer will be charged for the replacement.
Under no circumstances will EELP be responsible for back charges of any
kind, including, without limitation, labor charges, equipment rental fees
or
late penalties unless prior approval has been given.
LED lamps are warranted for 25 years.
To activate the warranty, the product must be installed and maintained
properly. The batteries must be placed in service and fully charged within
9
months of invoice date.
"Damaged products must be reported to EELP Lighting, in
writing, within 10 days of the invoice date."
Inverters
EELP shall warranty all inverter systems against defects
in materials and
workmanship for 1 year. The warranty shall cover all parts for 1 year.
With
optional start-up provided by EELP's authorized representatives onsite
warranty shall be covered for one year. Maintenance contract packages
shall
also be available.
Items are not subject to prorate.
*This warranty statement supersedes all previous
warranties (10/27/06).
Return Material Policy
Return of Non-Defective
Product
Upon request, a Return Material Authorization (RMA) will be issued up to
30 days from date of shipment on all non-defective product and is subject
to a 30% restocking charge. Only standard items in our current product
line are returnable. Special orders and discontinued merchandise are
non-returnable.
All products must be returned within 15 days of the date of issuance of
the RMA. A copy of the RMA must accompany the shipment. Products must be
returned in the original factory sealed cartons in saleable condition. All
material returned is subject to inspection and any unsaleable or damaged
merchandise will be credited at salvage value or less costs of repair.
EELP reserves the right to issue credit at prices prevailing at time of
shipment, or time of return, whichever is lower, less the 30% restocking
charge.
Return of Defective Product
All returned goods must be accompanied by an RMA issued by EELP. Upon
receipt, if product(s) are within the five year warranty period, and EELP
inspection determined that a defect in material or workmanship is the
cause of the problem, EELP will either repair or replace the product at no
charge and will return the product freight prepaid. If the product is
capable of repair, it will be repaired rather than replaced.
When requesting an RMA, please be sure to include:
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Original Purchase Order
Number |
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Catalog Number and Quantity
to be Returned |
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Reason for Return |
Return Material
Authorization (RMA) Form
Please use the following link to download the RMA form (MS Word Format). Then complete the RMA form and fax it to the fax number shown on the form.
Feel free to
contact us if you have any problems or questions. |
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